Amid ongoing expansion, specialist in vending and office coffee solutions in Scotland, SV24-7 is using Vendmanager from SBS to increase efficiency and improve customer service still further.
The leadership team at SV24-7, directors Fiona and Ian Chambers, saw an opportunity with Vendmanager to put in place effective systems for now and into the future.
Fiona explains: “We are enjoying rapid growth, winning new business almost every week thanks largely to our hard-earned reputation for customer service. We are passionate that our clients deserve the best, and we set standards to exceed their expectations. But delivering on that promise doesn’t just happen on its own. It relies on all our people working hard day-in day-out, with full confidence in the data that underpins our systems.
“Vendmanager means not only can our people do more, it also helps us to do things better. It goes beyond visibility alone. Not only can we now see clearly exactly what’s going on, with Vendmanager we have the tools on hand to do the next right thing promptly, efficiently and effectively and then monitor how things progress.”
“SBS was always nearby or on call to help, led on-site in Alloa by their technical manager Phil McGhee. Nothing we asked for was ever too much trouble. But it was the full engagement from our own team that ensured success. Now, we own this system,” Fiona concluded.