GVS’s focus is on minimising the downtime of any machine within its portfolio. The company provides national coverage across the UK and Ireland through a team of over 150 of their fully trained and experienced field engineers. Customers can also have the assurance that if needed, GVS offer complete call out coverage, 7 days a week. All of GVS Assist’s field engineers carry an extensive stock of spares, helping to provide exceptional first-time fix rates.

GVS Assist prides itself on offering a one stop shop with regards to complete machine maintenance, repair and sales of spare parts. It has seen exponential growth and this pertains to their ability to offer first class service and customer interface.

Stock movement between the GVS Assist head office and the field engineers is logistically covered by ByBox. ByBox is the market leader in field service solutions and also operates 24 hours a day, 7 days a week, complementing GVS’s need for total solution deliveries. ByBox specialises in delivering items pre 8am into by far, the largest and most sophisticated dropbox network in the UK. GVS engineers receive parts into ByBox lock boxes which they access via unique keys. The lock boxes are located throughout the UK in convenient locations such as supermarkets and petrol stations and with them being accessible 24/7; engineers can collect and return parts at their convenience. A great innovative service which ensures GVS stays ahead of the game and can react quickly to any customer’s machine problem.

For more information email: distribution.revolution@bybox.com or visit www.bybox.com

Printer friendly version

Email this article to a friend

Bookmark this

---