Barry Callebaut Beverages has appointed Laura Furlong as its new customer services administrator. With a background in customer service and marketing, accrued at home and abroad, Laura is a strong candidate who is expected to complement the team and develop her role going forward.
As the first point of contact for all customers, Laura is responsible for managing any initial concerns and enquiries, as well as ensuring that all products are delivered in the right quantities and at the right time. She will play a key role in maintaining business relationships and ensuring that the company’s record for first-rate customer care continues to be met.
Laura has spent time in Canada and New Zealand working as an administrator and events co-ordinator and has worked as a project assistant in the residential sector. She is now looking forward to establishing herself in a new market where she can continue to cultivate her customer relationship management skills. Laura comments: “This is the biggest brand name I’ve worked with to-date. Its products are synonymous with quality, the company has excellent credentials and it’s a real honour to be part of such an enthusiastic and motivated team. I’m looking forward to the challenges that being introduced to a new industry always imposes; I’m intending to establish myself very quickly and will be immersing myself in all aspects of the market in the coming months.”
Head of sales for Barry Callebaut Beverages in the UK, Paula Bentley is delighted to welcome Laura: “Laura is the perfect fit for us. She’s a passionate, self-motivated, driven individual, with a warm manner, who demonstrates a pragmatic approach to the job. We’re confident that she will play a key role as the business develops moving forward and will build very strong relationships with both new and existing customers.”
Barry Callebaut Beverages is renowned for the quality of its products which it supplies to the UK and wider European markets. The company has a full range of popular products:
Classic – This wide selection of vending ingredients now includes the innovative in-cup selection, a choice of pre-packed drinks to provide you with a clean and reliable, easy-to-load vend. Drinks include coffee, tea, drinking chocolate and a choice of soups.
Van Houten – This historic name has a pedigree that spans almost 200 years and is synonymous today with delicious and authentic chocolate drinks.
Caprimo – This range spans from the traditional to the modern and the exotic providing an array of flavoured cappuccinos that are guaranteed to please the most discerning cappuccino drinker.
Le Royal – These traditional vending products come with a continental twist giving them a huge appeal to the wider European market alongside a loyal UK customer base.